Dispatch is live right now
Tree down? Call now.
A real dispatcher answers 24 hours a day, 365 days a year. Crane-capable crews reach most of the metro in about 90 minutes.
24/7 storm line(503) 555-0118Someone hurt or wires sparking? Call 911 first, then PGE.
While you wait for the crew
These steps protect your family and your insurance claim. Print them or screenshot them before storm season.
Do
- Get everyone out of rooms under or near the tree.
- Stay 35 feet from any wire, even if it looks dead.
- Photograph damage from a safe spot before anything moves.
- Call PGE first if lines are involved, then call us.
Don't
- Climb onto the roof or into the tree.
- Cut a trunk that is loaded against a structure.
- Pay cash up front to door-to-door storm crews.
- Drive over or move limbs touching power lines.
What happens after you call
Based on our 2025 storm season logs across 612 emergency calls.
- 0 min
Dispatcher answers
Address, damage, hazards and whether anyone is hurt.
- 10 min
Crew assigned
Nearest crane or bucket crew routed, ETA texted to you.
- ~90 min
On site and secured
Scene coned, lines checked, load and lean assessed.
- Same night
Off the roof, tarped
Tree lifted clear, openings tarped, photos logged for insurance.
- 72 hours
Full cleanup
Wood, brush and debris removed on the first dry day.
Emergencies we handle
Our storm crews carry rigging, tarps and chainsaws on every truck, and the crane rolls when the load calls for it.
Trees on roofs
Crane lifts and tarping so rain stays out.
Trees on vehicles
Rigged off without extra body damage.
Blocked driveways and roads
Cleared fast so you can get out.
Split and hanging limbs
Hazard limbs lowered before they drop.
Uprooted trees
Root plates stabilized and sectioned safely.
Near power lines
Line-clearance crews, working with PGE.
Insurance paperwork, done right
Timestamped photos, a written scope and an itemized invoice formatted for adjusters. Emergency dispatch fee is $295, with no storm surge pricing.
Storm questions
Not an emergency right now? Plan ahead with a storm-prep pruning visit.
Storm-prep pruningWhen a tree damages a covered structure, most policies cover removal from the structure and often part of the cleanup. We provide the documentation adjusters ask for.
Stay at least 35 feet away and call PGE at the number on your bill, then call us. We work alongside the utility once the line is de-energized.
Our emergency rates are posted and do not change with demand. There is no storm surge pricing.
